Appropriate time frame for price match/refund

B

bassmcmatty

Mar 16, 2011
21
16
4,531
#1
Let me first start off by saying I am the last guy anyone would ever say was cheap or frugal.

That said, I am trying to decide whether to let an issue slide or if I should be royally pissed off considering the lack of time passed between a purchase and when I was offered a 30% discount code via email.

I'm leaning towards the latter based on principal alone.

Jan 9 (1 am) I placed an order for 7 items totalling $402 US.
Breakdown as follows:

Subtotal $374.00 USD
Discount (15% off) $-66.00 USD
Shipping $28.50 USD
Total $402.50 USD

Then the duty charges followed $72.51 CDN

Jan 12 (3 pm)

I receive an email with an offer of 30% off any of their products using a NAMM code.

Reading this, I called them and inquired if they would be gracious enough to honour the discount from my purchase.
Conversation was pleasant and she was very understanding acknowledging "Gee, wow!, yeah you DID just purchase this a 3 days ago, didn't you?"
"I don't foresee my supervisor having an issue with being so close in time, but I'll need to speak with them first so I'll email you back"

5 minutes later,
I’m sorry to say I am not able to refund you for the NAMM promo code you’ve received. It would have to be applied to a separate order within the timeframe of the promotion. I definitely hope you take advantage of this limited time promo code! If I can help you with anything else please let me know.

My response,
That's unfortunate news and let's face it, it's not much of a promo that I can take really advantage of as you suggested since I just purchased 1 of nearly every product you offer.

I'm not cheap but the US dollar is harsh and a 36 hour difference meant a savings of at least $100 US meaning that would be at least $130 CDN.

Anywhere I have ever shopped has honoured sales within a short timeframe.
Example would be the price drop on the Bergantino B amp I purchased on a Friday night and within a couple days the shop immediately refunded the difference.

I respect the restocking fees (most times) but facing a a 20% restocking fee, I couldn't send the shipment back to them.

Gruvgear not even sure why I'm on the fence about this, you've made my permanent poopie list for this and I'll be sure to spread the word.
 
#2
I guess the only consideration for the company would be it's possible you wouldn't have received the 30% discount, without first making your large purchase. I don't know the whole story, but considering this promotion has left you with a feeling of discontent, I would hope this company make the necessary changes to either clarify the discount reason or reward a loyal buyer. I'm certain they don't want to lose you as a customer.

This has happened to me on a small scale with GC. I've made a purchase, then hours later get a "free shipping" coupon, after I just spend $25 on shipping. It is frustrating. I never tried to argue.
 
#3
Basstards said:
I guess the only consideration for the company would be it's possible you wouldn't have received the 30% discount, without first making your large purchase. I don't know the whole story, but considering this promotion has left you with a feeling of discontent, I would hope this company make the necessary changes to either clarify the discount reason or reward a loyal buyer. I'm certain they don't want to lose you as a customer.

This has happened to me on a small scale with GC. I've made a purchase, then hours later get a "free shipping" coupon, after I just spend $25 on shipping. It is frustrating. I never tried to argue.
Click to expand...
This. You probably received the discount code from Ed based on the purchase this u made not the timeframe. Or not.
 
#4
You have a couple options
1) Escalate it further, speak to the manager's manager and so on.
2) Simply return/cancel your current order and place a new one using the discount code.

I would do 2.
 
#5
Bob Clayton said:
You have a couple options
1) Escalate it further, speak to the manager's manager and so on.
2) Simply return/cancel your current order and place a new one using the discount code.

I would do 2.
Click to expand...

Trust me, I wanted to go with option # 2 and get all of my money back because of their poor business practise of screwing me out of a fair savings but there is a 20% restocking fee.
I would have had to reship everything and lost out again.

Goods had already been received within the 3 days of me ordering.
 
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