Has anyone dealt with BBE technical support for equipment repairs?
If so, how was your experience with BBE Tech Support?
The reason I'm asking is I sent a BBE BMax-T preamp to their repair shop in Fullerton two weeks ago.
I've sent two emails and left three voice mail messages for a status update on the repair and I have not received a response from the technical support staff.
I'm concerned because I would expect a response within 24 to 48 hours from a business with the reputation BBE has to customer inquiries. I'm wondering if I been ripped off or their technical staff just doesn't care about repairing my preamp.
Hopefully, someone from BBE reads this thread and responds.
If so, how was your experience with BBE Tech Support?
The reason I'm asking is I sent a BBE BMax-T preamp to their repair shop in Fullerton two weeks ago.
I've sent two emails and left three voice mail messages for a status update on the repair and I have not received a response from the technical support staff.
I'm concerned because I would expect a response within 24 to 48 hours from a business with the reputation BBE has to customer inquiries. I'm wondering if I been ripped off or their technical staff just doesn't care about repairing my preamp.
Hopefully, someone from BBE reads this thread and responds.
