Sorry so long
History: I purchased a Peavey Max 112 in 2014
5 year warranty
Register product online after purchase.
So I have had this amp since 3-15-2014 and it had been functioning perfectly up till the end of last year.
The issue was one of the EQ buttons would not stay in the on position, which I rectified with a piece of plastic to hold it down.
Fast forward to last week, I had two more that I discovered have the issue I mentioned above, I contacted Peavey Customer Service and they got back to me today and said the amp is under warranty and that I can bring it back to the dealer and have them replace it.
So I call the dealer, who informs me they no longer carry this model and send me back to Peavey, who mention to me that if the dealer did not come through, that I should contact a Peavey service center in my area, which is 4 blocks from my house I come to find. So I email the manager over there, who turns out to be a friend who was in bands back in the day in the area where I live. He goes out of his way to help and gets in touch with Peavey sales and finds it has a “no service warranty” issued in 2015. So I get back to Peavey and the person I am dealing with tells me that the person he spoke to is sitting right next to her. She explains my situation to him including upcoming performances in April and they come up with a plan, send my serial # to the service center my friend works at, so he can submit the info today, to a person’s attention in a Dept. Peavey Customer Service has already inform to put it through right away.
I was supposed to bring the amp to him this Sat and they would send it to be determined, the next step that was repair or replace? That was bypassed and I do not have to bring it till the new one comes in. All in all a great job by everyone involved to resolve my issue.
regards,
Rob
History: I purchased a Peavey Max 112 in 2014
5 year warranty
Register product online after purchase.
So I have had this amp since 3-15-2014 and it had been functioning perfectly up till the end of last year.
The issue was one of the EQ buttons would not stay in the on position, which I rectified with a piece of plastic to hold it down.
Fast forward to last week, I had two more that I discovered have the issue I mentioned above, I contacted Peavey Customer Service and they got back to me today and said the amp is under warranty and that I can bring it back to the dealer and have them replace it.
So I call the dealer, who informs me they no longer carry this model and send me back to Peavey, who mention to me that if the dealer did not come through, that I should contact a Peavey service center in my area, which is 4 blocks from my house I come to find. So I email the manager over there, who turns out to be a friend who was in bands back in the day in the area where I live. He goes out of his way to help and gets in touch with Peavey sales and finds it has a “no service warranty” issued in 2015. So I get back to Peavey and the person I am dealing with tells me that the person he spoke to is sitting right next to her. She explains my situation to him including upcoming performances in April and they come up with a plan, send my serial # to the service center my friend works at, so he can submit the info today, to a person’s attention in a Dept. Peavey Customer Service has already inform to put it through right away.
I was supposed to bring the amp to him this Sat and they would send it to be determined, the next step that was repair or replace? That was bypassed and I do not have to bring it till the new one comes in. All in all a great job by everyone involved to resolve my issue.
regards,
Rob
