Back in November 2018, my wife and I were shopping for a dining room set to replace a cheap set that’s held up for 15 years and still does. Due to the size of our townhouse, we needed certain dimensions. We looked far and wide to no avail. After seeing what was out there, we decided that for a little more cash, we could customize our order and choose all the criteria.
In early December, we found a small furniture store and we placed an order for a set of six chairs and a gorgeous ambrosia maple table; this table was very expensive but I figured-buy once, cry once. I should mention that this furniture has a certain amount of rustic quality to it. I put a $1600 deposit down and waited the 8 weeks. Overall , the chairs were nice- one had to go back due to some workmanship issues. The table was another story- I instantly noticed all of the workmanship issues it had; it looked like a reject or B stock from the manufacturer. I worked in a custom furniture factory before so I know what goes into a custom build. I was disgusted that they dropped off this table to my house thinking I would take it. This was February 6.
After going back and forth with the dealer with emails and pictures, no one would admit or take any responsibility for the flaws. I was told there was nothing wrong with the table.
The table sat in my dining room for 7 weeks while I screwed around with the dealer. I told him I was done with this table and wanted a new one built. This time, I chose a different manufacturer and style- was cheaper as well.
Last week, the new one arrived. I wasn’t thrilled with it either- the level of rusticity was excessive I thought, but my wife actually liked it.
After 5 months of having nothing, it arrives on the weekend- I decided that the stress of this experience was so bad that needed to get it behind me and move forward-even if I wasn’t entirely happy. I was worried about this going to court if I rejected another table and I don’t need the headache.
There’s more I could say- the level of dysfunction and abnormality I experienced from these people was disappointing. I will never see that store again.
In hindsight, I wish I’d looked a little harder- I could have found a set for 1/4 the price that I might have been able to live with. This was supposed to be a positive moment- purchasing a one time piece of furniture where the family breaks bread together. I will have bad memories attached every time I look at this furniture.
It troubles me that there is such a lack of pride and integrity- especially at such a high price point. Things aren’t made properly anymore.
In early December, we found a small furniture store and we placed an order for a set of six chairs and a gorgeous ambrosia maple table; this table was very expensive but I figured-buy once, cry once. I should mention that this furniture has a certain amount of rustic quality to it. I put a $1600 deposit down and waited the 8 weeks. Overall , the chairs were nice- one had to go back due to some workmanship issues. The table was another story- I instantly noticed all of the workmanship issues it had; it looked like a reject or B stock from the manufacturer. I worked in a custom furniture factory before so I know what goes into a custom build. I was disgusted that they dropped off this table to my house thinking I would take it. This was February 6.
After going back and forth with the dealer with emails and pictures, no one would admit or take any responsibility for the flaws. I was told there was nothing wrong with the table.
The table sat in my dining room for 7 weeks while I screwed around with the dealer. I told him I was done with this table and wanted a new one built. This time, I chose a different manufacturer and style- was cheaper as well.
Last week, the new one arrived. I wasn’t thrilled with it either- the level of rusticity was excessive I thought, but my wife actually liked it.
After 5 months of having nothing, it arrives on the weekend- I decided that the stress of this experience was so bad that needed to get it behind me and move forward-even if I wasn’t entirely happy. I was worried about this going to court if I rejected another table and I don’t need the headache.
There’s more I could say- the level of dysfunction and abnormality I experienced from these people was disappointing. I will never see that store again.
In hindsight, I wish I’d looked a little harder- I could have found a set for 1/4 the price that I might have been able to live with. This was supposed to be a positive moment- purchasing a one time piece of furniture where the family breaks bread together. I will have bad memories attached every time I look at this furniture.
It troubles me that there is such a lack of pride and integrity- especially at such a high price point. Things aren’t made properly anymore.
