Ultimate Guitar Tab Website Fraud?

[ctpunk]

Long story short I purchased a "lifetime" membership for $50 on this site (currently its $40) and kind of forgot about using it as of late. Went on there recently and signed in no problem yet its telling me I dont have access to the Pro section of the site. I searched high and low for support contact and there is def some shady stuff going on. The forum is full of people with the same issue and who cannot contact support even though the support guy keeps replying to those threads referring people to a link THAT DOES NOT HAVE ANY SUPPORT CONTACT LINK!!! Nowhere, nada, it doesnt exist.

I contacted Paypal and they sent an email asking for a refund but no reply from UGT. (Payment was over a year ago) Also the UGT phone number is no longer in service. Anyone else have this problem and or found a solution? Can stand thieves and these guys are def that.

At any cost avoid giving them a dime of your money!

 

[DiabolusInMusic]

You mean Ultimate-Guitar.com? Just a head's up, they gave me free lifetime membership to Tab Pro for contributing a handful of TABs. I only submitted 8, I'm about 21,000 in terms of contributions. I never once went on the pro side of the site until today, my membership still seems to be good as I was welcomed with a free gift of lifetime membership.

 

[ctpunk]

You mean Ultimate-Guitar.com? Just a head's up, they gave me free lifetime membership to Tab Pro for contributing a handful of TABs. I only submitted 8, I'm about 21,000 in terms of contributions. I never once went on the pro side of the site until today, my membership still seems to be good as I was welcomed with a free gift of lifetime membership.

Yeah thats the site. Cool your still onboard. From what ive read on their forums there are dozens of people with similar problems as me. Some of them actually mentioned being pro members due to their submitting tabs like you.

I dont know if its a tech issue or flat out fraud but the fact they dont have any real contact support link, and that the phone number that was attached to my payment is no longer working leads me to believe they are being shady.

 

[beaglesandbass]

Did you try emailing [email protected] ?

Also from their ToS:

For subscriptions other than monthly subscriptions, if you cancel your subscription after the first fourteen (14) days of your subscription term you will not receive a refund

 

[BWC]

In the past, i have contacted them here: Ultimate Guitar customer support

I have the iPad app and was having trouble synching between that and the website. Also has to recover my subscription after software updates.

Good luck !

 

[AKR]

Hey, this is late but I found a way to turn off auto renew for my subscription. It's slightly confusing but by following the instructions I was able to turn off auto renew. Just make sure to follow the instructions closely because it is not intuitive.

How do I cancel my Ultimate Guitar Pro subscription or trial? – Ultimate Guitar customer support

 

[John j]

You mean Ultimate-Guitar.com? Just a head's up, they gave me free lifetime membership to Tab Pro for contributing a handful of TABs. I only submitted 8, I'm about 21,000 in terms of contributions. I never once went on the pro side of the site until today, my membership still seems to be good as I was welcomed with a free gift of lifetime membership.

Yeah I did that for awhile but they started getting nitpicky and changed some of the ones I had done.
Hadn't been there in awhile. I see they finally started adding standard notation. It's a switch under the settings menu of the first transcription of a song