Welcome back!
I'm so sorry for the massive downtime. A power outage, generator fire, fire surpression damage, and global chip/hardware shortage created a logistical nightmare for our server admin team. Info coming out of the datacenter was sporadic, and from each day to the next we had to make a best guess decision on what would get us online the fastest.
Our server management company has been fantastic through all of this (AdminGeekz). They not only came through with our automatic daily backups (offsite), but they got the datacenter to take the time to pull our SSD drives from our old servers, dry them out, and remount them so that we now have all data up to the time of the fire (instead of missing 12-24 hours since the last auto backup).
Going forward we are investing in additional live server backups across the country so if a whole datacenter goes up in flames again we shouldn’t be offline for so long.
Known Issues:
More to come…
I'm so sorry for the massive downtime. A power outage, generator fire, fire surpression damage, and global chip/hardware shortage created a logistical nightmare for our server admin team. Info coming out of the datacenter was sporadic, and from each day to the next we had to make a best guess decision on what would get us online the fastest.
Our server management company has been fantastic through all of this (AdminGeekz). They not only came through with our automatic daily backups (offsite), but they got the datacenter to take the time to pull our SSD drives from our old servers, dry them out, and remount them so that we now have all data up to the time of the fire (instead of missing 12-24 hours since the last auto backup).
Going forward we are investing in additional live server backups across the country so if a whole datacenter goes up in flames again we shouldn’t be offline for so long.
Known Issues:
- Supporting Members!: If you had a PayPal recurring payment happen during the outage, at this point I’m not sure if your TB account will be automatically updated with your new subscription. Please contact us and we’ll get you sorted. We appreciate your patience through all of this, but if you'd like the downtime added to your subscription term, please contact us. Contact Us
Classifieds Thumbnails: Are blank now. Working on this.Unexpected Database Errors: We're tweaking MySQL database to work out these errors.- Other Misc Errors: Please be patient as we get our new server optimized
More to come…
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