customer service

Hi Folks, Hate to do this, but I think I need to let people know what kind of company Stringjoy can be. Decided to try out a set as they seemed to have a good reputation and people were saying good things about them here on the forum. They were really nice and threw them in a box for me as...

I have a Bergantino B|Amp and NXT212 speaker. I called hoping to contact somebody from customer service there and was pleasantly surprised to speak with Jim himself. His answers to my questions contained much much more useful information than what I was looking for and demonstrated that this...

So I decided to pull the trigger on two Harley Benton basses. I placed the order on Saturday 6/18/22. As of 11:25pm on 6/21/22 I have not received shipping confirmation. I have emailed twice just to verify the order and check status and have not yet received a response to either email. This...

Just posted this to see if anyone has tried the Rx series roundwounds from Labella and had any dead strings. I've been through many different companies and this is the first time I've encountered a string with this much of an issue. This particular d string sounds like the core is twisted and...

Hey TB, I'm curious what other people here do for work. I've been in IT for four years now. I spent two years as internal IT at a window factory, and I'm on my second year at an outsourced IT company providing IT service to several customers. Bottom line for me: the customer is NOT always...

Just wanted to give a positive pitch for the folks at McMaster-Carr for some outstanding customer service. I ordered some threaded inserts and pickup screws to replace the stripped ones in my bass and got the wrong length. Emailed them to change it, and after a few e.ails got it fixed...

Anybody own a Roscoe? I’ve recently purchased from a dealer and have been emailing, messaging and phoning the factory to try and find out some more information on the bass, but zero response. Nothing. They’re posting on Facebook and Instagram so the factory isn’t closed... It took the guys at...

Just wanted to give a shout out to MJC Ironworks. Ordered a 6 string set of stainless from them to record the slap lines on the upcoming album. Heard great things, figured I'd give them a shot. Due to global pandemic, anarchy, etc. They dropped the order and it shipped out a few days late...

I have a problem with my Ibanez bass I picked up a couple months ago from Guitar Center. I will see if there is help for me via the warranty route. I will likely need a new neck. My first look at the Ibanez warranty conditions says something about warranty registration w/in 10 daysof purchase...

My Mooradian Bass Bag, (in black, about 15 yrs old?) has recently begun to deposit very small, black, particles on all over my bass with each use. It's as if the material was disintegrating, on a granular level. I emailed Mooradian a few days ago, and just received an email response from the...

So, along with playing the bass I also dabble in the guitar, I feel if nothing else it helps me understand the relatioship between the guitar and bass. Now, I'm not rich by any means (far from it) but I like to buy the highest quality gear I can afford without breaking the bank. Just for...

I'm planning to buy a new bass directly from Fender via their website and am curious if they will send me a NEW model, like a 2018 or better? Or will they just grab whatever they have lying around? I've never bought directly from a manufacturer before, so I'm not sure how it normally works...

So three months ago, I bought a used tube amp dirt cheap after using a Guitar Center coupon. I had them ship it to me, and after the coupon, shipping was the bulk of the costs. I get it, and the 4 ohm jack doesn’t work (the 2 ohm did). Having little invested so far, I say “what the hey,” and I...

Over the course of the past few weeks, I've been having to deal with "Quality Control Issues" that have arisen with the particular strings I've been using for more than a decade. I'll leave the manufacturer of those strings un-named for this particular discussion. What I really wanted to talk...

That said, here is the play by play [i.e. my rant]: I have a Rumble 500 Head There is a widely encountered issue with this amp as follows: Master Volume pot is scratchy and hissy when turned while playing. When turned and not playing no scratch and only normal hiss. It's not a huge deal, but...

There's another thread running about a blown up amp, and the manufacturers customer service being little to no help. Yesterday I wrote GK, about whether an SKB rack offers enough cooling around the amp. The almost snarky response- I don't know, if it doesn't work stop doing it. Thanks. Have...

I started having dropouts in output from my Coda S4plus a little while ago. Called Rick yesterday in the morning. He asked for the serial number of the amp, then diagnosed that the internal jumper cables might be faulty. Less than 24 hours later, there was a FedEx package with new cables on my...

Anyone out there having or had a problem with Positive Grid companies customer service?

Anyone out there having or had a problem with Positive Grid companies non-existant customer service?

I would like to publicly thank the Tech 21 customer service. I play my basses always through a quite old Bass Fly Rig that is the only pedal effect that I use (as multi-effect and also as DI). During one of last lives I lost a small knob. The pot was still working just moving the small internal...

I've been a fan of Kalium for years but have been treated miserably recently. A copy paste of my reddit post is below. I would love any advice on other sources for strings! Thanks all. Sorry to bring negativity but I feel the need to out Kalium as a terrible company. I've been buying their...

I've been blown away by a few customer service experiences over the past year or so, and want to see what other companies are going above and beyond for us bass people. What companies have given you great customer service? Let's please keep it positive experiences only. There's plenty of...

Just thought I'd share the wonderful customer service from Paul, the General Manager over at Mike Lull's shop. I had a volume pot on a bass that started getting scratchy within a few months after it was purchased new. It wasn't too bad and didn't bother me and wasn't worth the hassle of having...

regarding a bittersweet bass transaction recently I must commend the up front handling of serious issues by the Lady in charge to the degree that I simply dropped further discussion in respect to her honesty, integrity, and willingness to make my experience with them the best they could. she...

Hey everyone...just thought I'd report this here, hoping this is the create spot. I recently emailed Schaller as I had notice the little screws and fastening bushes had wriggled free and been list on my Fender branded BML clover lites. Not only did a rep get back to me same day (they're in...

I am starting a new thread on this company's awesome customer service. I had a b7k ultra that had a defective micro toggle (understandable defect it happens with these types of switches) Apparently the response form I sent was not creating a ticket, an issue not caused by the company. Douglas...

Hi all, I own two AI heads (Focus SA and Clarus S4). My focus SA broke down after 11 years of hard work (2-3 gigs a week).I emailed Rick,he replied within a day.He repaired the amp with no charge,he even changed all the screws and the top cover looks brand new (not sure how he did that).just...

What places/businesses do you find has the best customer service (for anything)? Amazon - always take ownership, and do whatever it takes to fix the issue. They don't waste time with a ton of apologies, they get right down to a solution with no BS and etc. Zappos (phone app) - you can order...

This won't be a shock to some of you, but I just dealt with Howard Ulyate for some new pickups, and he was incredible! I've heard other basses with his pickups, and some friends play them, too, so I thought I'd give him a try. I wrote him regarding a somewhat unusual, double-P fretless I have...

Here are some pics of my new Lakland Decade. I bought the bass used on another forum. When it arrived it was quite clear that the output of the pickups was about 60% of what is normal. Also, the frequency range was not near what I expected. I considered asking the seller to take the bass...

Sometimes it's easier to be motivated to write about a bad experience than a good one. So I thought I would make the effort to throw some sunshine on my favorite retailer who never lets me down: Sweetwater. A few nights ago, I bought a pedal online. Realized pretty quickly that I had chosen the...

First things first - my affiliation with GK is that of a customer who bought an MB500 and then later a Fusion 550. Nothing more. I wanted to acknowledge the excellent customer service I received from GK. My Fusion 550 (after 2.5 years and expiration of the warranty) started distorting. Clean...

I don't ever post but really wanted to share my current/recent experience with ESP guitars customer service. A little lengthy but let me start by saying I'm so far very satisfied. Recently I had an issue with my ESP LTD BB4. The neck on it had developed a bend. Not the kind that can be adjusted...

I had to share ... I use a Decibel 11 pedalpalette, and somehow lost one of the the buttons . I actually remember having found it, thinking it was nothing and threw it away, 2 days later realised what it was ... so i contacted Decibel 11 to see if I could order one ..... well , they just...

Has anyone had trouble with EMG tech / customer service responding to questions recently? I had a question about the size of a pickup (set) that I paid over 200 dollars for back in November. They responded but didn't understand the facts stated in my email, so the answer they gave was not...

So guys, I just went to string brand new, unopened EB cobalts on to my corvette, and when I got to the G string, I noticed it had purple silk. What? Then I picked it up and it is clearly a coated or flat string, as it was smooth as silk compared to the regular ones. So apparently, I got a cobalt...

I was the lucky recipient of a Breedlove Atlas BJ350 CMe4 Fretless Acoustic Bass, bought second hand from an ebay seller, a gift from my lovely wife who has helped me expand my musical instrument collection over the past few years. She picked it out online but the vendor was out of stock and...

I just want to share a recent positive experience I had with Eminence Speakers. I use a pair of D.I.Y. 1x15's, with 3015 drivers, either together at 4ohms, or separate at 8ohms. I play a Mesa 400, or a Mesa Walkabout, depending on the gig. One of the speakers sort of fizzed out in practice, and...

After buying tons of boutiques in the past couple years, most of which are sold off because a lot of it was experimentation in sound, I figured that it would be a helpful thing to shout out those builders who are the greatest at customer service and communication. I don't want to go the other...

Hello everyone. Just wanna tell you about worst service ever. Last month in november, 28 I have sent full payment to Jim from Reed James pickups. Item was - DC EMG45 shaped NEO soapbars. A this is where starts crazy impossible things. Usually, seller provides full information about item and...