customer service

I bought a used Godin A5 fretless a little while back. As I was getting ready to adjust the truss rod I realized a standard Allen wrench does not fit, and it did not come with the original. I emailed them to see if I could could buy one from them. They got back to me within an hour, asked for my...

Folks, Just a brief shout out to the guys at Source Audio. I had some hum in the circuit with my new SA Aftershock, and sent a note via Webform to the manufacturer. Less than an hour later I received a message from an SA rep with some suggestions. Notably, the Aftershock replaces another...

I'm a lowly, poor bass player with 3 small amps. A B20 Acoustic for home practice, a Fender Rumble 500C that's unfortunately located in S. Florida for the time being, and a Hartke 115C 250w that is my main amp (through PA for playing out though). I bought the Hartke a couple months ago for...

I'm writing this thread because I'm not sure what I can do at this point. Basically, I had purchased a new D. Lakin Joe Osborn Custom from Bass Central and discovered it had some frets lifting off the fingerboard about 4 weeks ago. Initially, Dan was responsive and offered to have the bass...

I know Hipshot products are good, but their customer service is even better. I've had a slight intonation problem on my A style bridge because I have it strung EADGC (which makes the problem completely my fault). Before trying to grind the screw down I thought I'd email Hipshot. Lo and behold...

Hi everyone, I emailed Dunlop asking what size screws to use for replacing a set of straplok buttons. I had stripped the existing screws removing them prior to repainting a guitar. They emailed me back less than a day later and ask me how many screws I needed and what my address was. Then, a...

Recently I wrote the Seymour Duncan Custom Shop about a pickup of theirs that I bought used from its original owner. The pickup was fine, but its cover was a little rough: its white factory logo was blacked out with marker, and seemed as if it would never again look nice, even after a clean-up...

Just have to say pretty happy... Tom from COG effects let me know I scored last of a batch of mini 66 overdrive and then just emailed me to let me know it's on it's way to Aus... Mmm can't wait to try it out! Any other COG users around? Didn't find a COG society thread!

Just want to give props to the Sweetwater Customer Service team. Looking for an inexpensive case for my Ric bass clone build, back and forth numerous e-mails with a guy named Derek, found a case that should work. I find it rare to get personalized service like that these days, particularly with...

Often people will post when they have a problem with a company, but today's report is about a great experience with Pigtronix customer service. I recently bought a Mothership pedal which takes a 48V adapter, the adapter was not included and I don't have any lying around, so I looked at Amazon...

How do string companies treat you? I like to think I know my strings. I've played over 50 different types of rounds. Rarely, I've had a dead string out the packet. 5 companies total: Rotosound - dead A string. Contacted the company and replied within 24 hours. 3 days later had a new A string...

Dear Guitar Center, As a collector I buy lots of used gear from your store. When I say lots, I mean that since your used gear site launched I have purchased about 200 used basses from you. Because I Genuinely appreciate the many folks at GC that treat customers well and work hard to make...