service

How do string companies treat you? I like to think I know my strings. I've played over 50 different types of rounds. Rarely, I've had a dead string out the packet. 5 companies total: Rotosound - dead A string. Contacted the company and replied within 24 hours. 3 days later had a new A string...

I bought this Sukop fretless new 15 years ago and it has been my workhorse ever since. In all of that time I don't believe I ever had the neck adjusted. Maybe once when it was about a year old. The neck never moves and the action is perfect. Last week I decided to try new strings: EB Cobalt...

A couple of weeks ago one of the Hipshot Ultralite machines on my Xotic bass broke, so I decided to contact Hipshot's customer service asking if there was any way to repair it. Jason got back to me pretty fast asking me to send him a picture of the damage. I did so and without any questions he...

After about 5 years of having my favorite mic not working, I have finally decided to send it back to Shure and have it repaired. I bought my Shure Beta 87C about 10 years ago now. Used it faithfully for just about 5 years and it just stopped working. Well, I kind of finally got sick with myself...

I just wanted to share my recent experience with the BestBassGear. I purchased an aguilar OBP3 about a month ago. They only ship via USPS. As some of you may know USPS has a habit of losing packages. Well my package arrived to Miami but was listed as in transit for a couple of weeks and I went...

Write down your passwords! Starting this morning, I've been trying to email myself some pictures from my phone so I'd have them on my computer. Since I was using an old phone (the pics were in relation to an insurance claim on my current phone that died last week) my gmail login info was out of...

Does anyone know how to find a place to service a Warwick Bass. Their website is completely worthless. A month or so ago I managed to get an email sent to them but no one ever answered. Anyone know off hand in the Fort Myers, FL area? The guy at Brents acted like he could, but sounded pretty...

I KNOW, this amp head and its issues have been discussed on Talk Bass before. I just have a few questions, for anyone familiar with the issue. I just simply, would like to make this amplifier usable. Please don't suggest things like, 'well, you knew it might have issues, you shouldn't have...

Sorry so long History: I purchased a Peavey Max 112 in 2014 5 year warranty Register product online after purchase. So I have had this amp since 3-15-2014 and it had been functioning perfectly up till the end of last year. The issue was one of the EQ buttons would not stay in the on...

A big shout out to Gallien-Krueger customer service and Jason Finley! I recently had an issue with a GK amp. In 2014 I traded for an MB115 built in 2009. This year, it stopped working. I was getting a purple power light. After some research, it seemed to be a power supply issue. I then emailed...

Hi there! My name is Erik Arkö and I'm a bass player from Stockholm, Sweden. I play with the progressive metal band Structural Disorder (www.facebook.com/structuraldisorder) that just released a brand new album entitled DISTANCE through Lion Music. Feel free to check it out on Spotify, iTunes...

Has anyone dealt with BBE technical support for equipment repairs? If so, how was your experience with BBE Tech Support? The reason I'm asking is I sent a BBE BMax-T preamp to their repair shop in Fullerton two weeks ago. I've sent two emails and left three voice mail messages for a status...

I don't change strings that often. In fact, when I realized one of my basses had the same strings that were on it when I bought over two years ago, I figured it was time. My GF and I were out of town when we stopped by a little vintage gear shop. I asked what my choices in 5-string sets were...

After 10 years, my Godin A4, died during a rehearsal (fortunately I have another fretless as a back up). I was playing the A4 through my GK MB110, and plugged into a PA. Suddenly, a very loud crackling noise started and I turned off the amp. When I turned it on again, everything was dead...

Just curious what you guys tell your customers when you sell a bass? I figure it's a "bring it back if there are any problems" type situation, but then I was thinking do I really want to be responsible for something like a preamp or pickup issue. Perhaps it happens so rarely that it's not worth...

I absolutely love it when the customer service on the company completely and totally impresses me. The folks at GK (especially Jason) truly embody the essence of customer service that GK has been known for. I had purchased a pair of GK neo to 212s well over a year ago. Granted, they are not...

I've been charged with putting together a much needed overhaul of my church's sound system for the contemporary service. The service only started like 3 years ago and we've been using pretty much leftover gear. I'm up to about $8,000 worth of stuff on my list, most notably a Mackie DL32R...

I was thinking as I read the MM Customer Service nightmare thread, gee, I should speak to the great service that I recently got with Nordstrand. I have a pair of the NJ5FS units in my AM STD Jazz V. Love 'em. Always have, always will. The bridge pup started sounding really strange one night...