exactly!
one thing i've learned from years of giving technical advice in the retail environment of a music store is that when somebody asks a question that makes zero sense you have to drill down past the "word salad" of misused terms and get at what they actually mean before you can hope to give a useful answer.
Same for me.
Part of my job involves working with students who check out video equipment to use for class assignments.
When they check the gear back in, I always ask if they had any problems/did everything work OK?
A student, the other day said she couldn't get the camera to record.
Just so you know, the people teaching the class, with lots of letters after their names, are supposed to be giving instruction about using the equipment. We just do support in case of a problem.
So we set things up to try it it and the camera had a No Memory Card error on the screen.
"Do you have your Memory card?"
"What's that?"
"The little rectangular thing that goes in this slot."
"Yeah, I don't have it with me but I did put it in there and it still didn't record."
"Did you format the card?"
"No, how do you do that?"