I've had it with buying used instruments. Overpaid (pretty much new price, scarce instrument) earlier this year from a 5 star, 100% trust rated seller on the 'verb, only to receive an unbelievably scungy slab of wood with a lot more dings than the photos could indicate, and really filthy frets. But at least it was salvageable.
But this one really has me saying, I'm done:
Friend finds a bass I'm looking for in a chain store specializing in used musical instruments, a couple states away. He says plays good, looks good, sounds good. I order it on line and have it shipped. No haggle, it was priced just right for what it is.
I receive it, am pleased with the look, general appearance and okay playability, but I see the action has a bit too much relief. You can guess where this is going...
Grab included truss wrench, and sure enough, spins freely. No resistance. Called my local tech, and yep - probably at least what I paid for the instrument to pull the fretboard, etc, as it's a dual - action truss rod, and no Stu-mac repair kit is going to get it working again. Major surgery.
Call retailer. They forcefully declare "shipping damage!". I say well, the box is remarkably clean and intact. They pass me to shipping manager, who says they checked the truss rod before it went out - what do you mean, it's broken? I describe just as I did above. I stated that, IMHO, truss rods don't pop in shipping, they get broken by ill-informed players that crank willy-nilly until it pops. I disclose my findings regarding the astronomical estimate to repair. But if you want to submit a claim to the shipper, that's your call...
Silence.
Hold please.
Okay - we're sending a return authorization.
Now, I can't say enough about how decent these people were through the whole process, other than their indignation over the truss rod. They were being extremely careful about making sure I saw every little blemish, even emailing more pics to verify prior to shipping. Packaging / padding was waaaay over and above any new instrument I've purchased. I am completely sympathetic to their situation, and truly believe their intentions were good, but they have an instrument that was likely a total loss when it came in their door. Completely sucks to be them.
My conclusion is, used instruments, especially those found at the local pawn/used gear outlet have an unacceptable regularity of latent issues, especially in the neck department. When someone wrecks their instrument in this way, only hope is a quick buck at the local used dealer, 'case they damn sure are not going to take the loss for their mistake. It's not like the guy at the counter can test the trust rod of every instrument that walks in the door. It would be like taking your car in for a trade and having them drop the oil pan to inspect the engine's crank shaft before assessing a trade in value.
So, since I cannot trust my fellow musicians to be forthright in their gear dealings, I will now stay firmly committed to buying only new gear. It just cost me several hours of distraction and a sizeable loss for the retailer because someone felt it best to grab some quick cash and shove a total loss into someone else's life than to eat their own sh@@.
End rant.
What's your experience?