Unhelpful customer service

[Stix2Strings]

Try ordering a bass for over $700 at the counter at Guitar Center and the employee keeps answering the phone while I'm standing there to complete the transaction. Over 2 hours to get the paperwork done, if the savings wasn't that good I would of walked after 5 minutes. (almost grabbed the kid and said I'm here , don't touch that phone, but I held myself back)

Before I retired, I worked a customer counter in the electrical wholesale industry and they made me take phone calls while waiting on customers in person. I always tried to get the phone caller to allow me to call them back but sometimes it was not possible, especially if the caller was one of our larger customers. Either way, it was a lose/lose situation. It really sucked. Sooooo glad I am retired!!!!

 

[SirMjac28]

Yeah. But I always enjoy chatting a bit with my rep. He’s a cool guy so it’s no worries for me.

I agree I've had my guy for years I always feel bad when I buy somewhere else.

 

[Phil508]

Before I retired, I worked a customer counter in the electrical wholesale industry and they made me take phone calls while waiting on customers in person. I always tried to get the phone caller to allow me to call them back but sometimes it was not possible, especially if the caller was one of our larger customers. Either way, it was a lose/lose situation. It really sucked. Sooooo glad I am retired!!!!

A little different, I did buy over 2mil one year in electrical supplies , so yes your customers could be more important on the phone. At GC however I used to buy a lot sometimes in the thousands or more vs the kid calling for a $179 guitar.

 

[Jeb]

I emailed Sweetwater asking about the Fender rumble 115v2 cab when they first came out. Is this a sealed or ported cab? I asked. Answer: "What difference does it make if the cab is sealed or ported?" I'm not kidding.

 

[40Hz]

Sorry your feelings got hurt but you got a dumb answer to a dumb question.

Yeah. And doing that is called poor customer service. I strongly suspect the upper management at GK wouldn’t be very amused hearing that some employee decided to be a smartass with a customer, no matter what the provocation.

 

[Al Kraft]

I emailed Sweetwater asking about the Fender rumble 115v2 cab when they first came out. Is this a sealed or ported cab? I asked. Answer: "What difference does it make if the cab is sealed or ported?" I'm not kidding.

Based only on my own experience with Sweetwater and understanding of their quasi-concierge business model, I would suspect that the company leadership would be appalled and horrified that someone responded that way.

 

[Kmonk]

My comment was a general warning about why some amps might not be compatible with some racks. I was not commenting specifically about the GK.



Correct, and in this case it depends on the rack construction. Some racks have enough space between the top unit any the underside of the rack that no extra space is necessary, and some don't.

The OP specifically mentioned GK. Your post did not mention any other brands

 

[agedhorse]

The OP specifically mentioned GK. Your post did not mention any other brands

So what? Your response didn't mention GK either, you said that "when you use a 2 space amp" which is exactly why I commented in general terms about why this in general may not be useful with many amps.

Other forum member read and learn from this information, I extend my responses to other members who may benefit from the discussion.

 

[coreyfyfe]

Countryman - I thanked them for a DI box that has worked flawlessy for fifteen years. They said they will service it for free if it ever fails.

Countryman is great. I had a type 85 fail on me, bought it new and used it for a few years, then it stopped passing signal. Couldn't find any receipt or proof of purchase but they still took it in and repaired it under warranty. Had an issue recently when using another type 85 (first one was stolen) with a pair of cabs. For some reason with this one particular cab if the crossover was set on anything except bypass the pass through connection on the DI wouldn't work. Only happened if that one specific cab (I have two identical versions of this cab) was used. Ended up going back and forth with their CS a few times to try to narrow down circumstances that would mess with the pass through on the DI but never quite figured it out there. Ended up going back and forth with Ampeg CS a few times to sort things on the cab end as well, they were stumped too. Since I figured out the work around I never ended up pulling the crossovers out to see what the deal was but definitely a helpful group.

 

[AlexanderB]

In my experience (e-mailing concise technical and/or spare parts questions):

EBS - great responses, sevice minded, sometimes a little slow. They really know their products!

Tech 21 - great responses, detailed, all facts, polite AND fast!

Fender - bad. Don't know their own stuff (wrong part references), no replies, idiotic prices on unique parts.

Markbass - friendly, fast, although not managing to answer even a simple question about amount of gain available in LMII vs LMIII. Gave up after two attempts...

Ampeg - quick, professional, helpful and generous.