Shipping company experiences vary wildly based on location. Where I used to live UPS was really good and Fedex Ground got the job done, nothing more. Where I live now, UPS is still better than Fedex Ground -- both are worse than before but not as bad as the stories I hear from people in other parts of the country.
Fedex Air/Overnight is always great, but that's an entirely different operation than Fedex Ground (Ground depends almost entirely on "contractors", workers for Air are full-time employees).
Fedex Air/Overnight is always great, but that's an entirely different operation than Fedex Ground (Ground depends almost entirely on "contractors", workers for Air are full-time employees).