What would you do? Guitar Center Tech messed up?

bongostealth

bongostealth

Jun 3, 2011
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Atlanta, GA
#1
So I wanted to swap the Bart preamp in my Roscoe bass for an Aguilar and install two 3-way switches for coil-tapping on the pickups. I've done this numerous times but this time I did not feel like doing it. So I decided to take it to GC to have them do it. It's been over two weeks and the install is not finished (I dropped it off on 7/25/17). However, bear in mind that I MYSELF wired the preamp, so that they wouldn't have to do it. Besides, wiring it up is fun for me. Anyways, today I get a call from the tech performing the install that he accidentally drilled a hole too big for one of the switches. Attached are the pictures of the proposed solution. I don't know how I feel about it.

What would you do?

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#2
wow!

i never trust gc techs to do anything that i cannit sit and watch them do for this gery reason. there are some skilled techs at some gc's, but they are the exception, not the rule.

i like to ask them questions about how they do stuff to see if they know what tbey are talking about before i will let themwirk on anything, too. i often find they act knowledgeable, but are not actually kniwledgeable.
 
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#7
guy n. cognito said:
A discount? No, I would not be paying for that install at all. Furthermore, I would expect GC to pay for a QUALIFIED luthier to try to fix that.
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yeah, i think i may even go so far as to ask them to buy
y the bass from you for a decent market price, that is a serious marr on a beautiful top and greatly devalues the instrument.
 
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#9
BusyFingers said:
yeah, i think i may even go so far as to ask them to buy
y the bass from you for a decent market price, that is a serious marr on a beautiful top and greatly devalues the instrument.
Click to expand...

That is F'd up beyond all belief! No, you don't owe them *anything*, they owe YOU! Start a journal of your calls and emails, take names & employee #s.
 
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#17
T
bongostealth said:
So I wanted to swap the Bart preamp in my Roscoe bass for an Aguilar and install two 3-way switches for coil-tapping on the pickups. I've done this numerous times but this time I did not feel like doing it. So I decided to take it to GC to have them do it. It's been over two weeks and the install is not finished (I dropped it off on 7/25/17). However, bear in mind that I MYSELF wired the preamp, so that they wouldn't have to do it. Besides, wiring it up is fun for me. Anyways, today I get a call from the tech performing the install that he accidentally drilled a hole too big for one of the switches. Attached are the pictures of the proposed solution. I don't know how I feel about it.

What would you do?

View attachment 1198413 View attachment 1198414
Click to expand...
what did he use for a drill? Ovoid holes in both cases. Dull bit ? Used a rusty screwdriver and a hammer?
That is definitely a "you broke it You bought it" situation.
 
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#19
bongostealth said:
So I wanted to swap the Bart preamp in my Roscoe bass for an Aguilar and install two 3-way switches for coil-tapping on the pickups. I've done this numerous times but this time I did not feel like doing it. So I decided to take it to GC to have them do it. It's been over two weeks and the install is not finished (I dropped it off on 7/25/17). However, bear in mind that I MYSELF wired the preamp, so that they wouldn't have to do it. Besides, wiring it up is fun for me. Anyways, today I get a call from the tech performing the install that he accidentally drilled a hole too big for one of the switches. Attached are the pictures of the proposed solution. I don't know how I feel about it.

What would you do?

View attachment 1198413 View attachment 1198414
Click to expand...


You mean after I stroked out!

Nope, Nada, Zip, someone owes you another bass.

I'd start there, but I'd settle for a proper repair but not from them!

It would appear they drilled the hole without backing up the finish side, hence, the large chunk of finish missing. Guessing he passed on a pilot hole and successively large drills too.

That's not a solution.

We call them "idiot plates" for a reason.

GC apparently did not exhibit "due diligence" when researching this man's credentials to assure his competency.

Granted, I'm just basing it on how it appears he botched this.
 
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#20
Be sure to leave your feedback, whichever way this goes:

http://www.guitarcenter.com/pages/store-feedback

Lately I've been visiting that page too damn often, thanks to screw-ups on behalf of the GC staff.
Last week they literally lied to me about a missing vibrato arm being shipped.

The week prior to that they cost me hella-time at one store, because the joker entering my order for a trade-in set the delivery to their store, which is 90 miles from my home!
I should have just left it & drove back to the store to get the guitar & maybe they'd have given me a vibrato arm from the store.

Instead I had them cancel the order & start over, & due to some quirks in their system I now have no official GC order number. This makes it difficult to deal with them, and I've had to contact them several times over the order!
 
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