How do you know? I find very often the squeaky wheel gets the oil. That's why that's a saying.
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Difficulty with Prymaxe
- Thread starter DarkArchitect
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I have dealt with Prymaxe multiple times. I live nearby so I went in person. I found them to be extremely nice, patient, helpful, and professional. It is a small, family owned business, and they are super busy dealing with a massive inventory of pedals and other goodies. I got 2 pedalboards and 3 pedals from them. They did have some pedals on the shelf that I wanted to buy and they checked the computer and saw that they were sold and just not yet shipped, and they would not sell them to me. Of course I was disappointed, but if I was the person who had bought it and I found out they sold it out from under me, I would not be happy. So I understood their reasoning and I definitely respect their ethics.
The beef I have is with you snarky dudes jumping all over a guy who had a bad experience and siding with a vendor instead of another bass player. And Prymaxe is far from innocent; jwr and others don't like them, and this is not a completely isolated incident.
And while they did *ok* by me, I still find all of their internet codes that never work and require talking to someone there instead to get the deal, and their by appointment only shop policy, and their penchant for selling goods that are out of stock without honestly showing them as back order items all quite off-putting. Is that ok with you Major Bummer or should I go stand in the corner for an hour?
We're all allowed to say *exactly* what we want to say, so please back off. Even the Prymaxe rep came and admitted they didn't do right by the OP, is that not good enough for you? Are you angling for some kind of a discount or something?
I wasn't following this thread anymore, but since you quoted me...
This thread was created 5:12pm 1/23/18. OP posts at 2:56 AM 1/24/18 (this morning) stating the refund was in his account. With the information That's available in this thread and the Prymaxe website I see two scenarios:
Prymaxe initiating the refund on their end on 1/10/18 (as per screenshot in original post), something getting hung up in the international money transfer, and it still arriving in his account in 14 calendar days (which lines up pretty perfectly in the 10-15 business day window for refund processing shown on their website). Meaning he would have gotten his money anyway.
OR, Prymaxe reads this thread, decide initiate a refund, the money shows up in OP's account less than 8 hours later, and curiously waits until the next day to address it here.
What seems more likely? If it's the second scenario, I need to switch banks because I can't get a refund on a pair of sneakers to show up in less than 3 business days.
so we should side with the bassist even if my logic after reading the thread says the vendor didn't do anything wrong? for what its worth the customer service thing to do is always apologize like prymaxe did - even if the customer doesn't deserve it.
Well that is solid reasoning, but I still don't like them, and I still don't like all of you siding with a business over another bass player.
Why don't their internet sales codes ever work? Why do they sell out-of-stock items without honestly marking them as backorder items on their site?
When he posted this thread he didn't know he was getting the refund, so I find OP blameless and everyone piling on against him to be tasteless.
well, I do not find it necessary to waste time for people that have some problem with understanding, I made my point clear to those who were able to understand.
I could have shown much more evidence like e-mails but as they were private correspondence I have not shown them here.
As I said before, all can choose what to do with their free will, I just shared my experience and did not ask anyone to agree. If you are still reading this, then nobody forced you to do so, you are again doing that with your own will. I do not understand the hot support for a musical store that may have treated others differently than they did to you.
If you go and read the Google Customer Reviews or the comments of other Talkbass members right here in this post, you will understand that I am not the only one, so what's the big deal? I have stopped writing already and you are bringing it on yourselves. What are YOU trying to achieve by keeping this post alive????
I could have shown much more evidence like e-mails but as they were private correspondence I have not shown them here.
As I said before, all can choose what to do with their free will, I just shared my experience and did not ask anyone to agree. If you are still reading this, then nobody forced you to do so, you are again doing that with your own will. I do not understand the hot support for a musical store that may have treated others differently than they did to you.
If you go and read the Google Customer Reviews or the comments of other Talkbass members right here in this post, you will understand that I am not the only one, so what's the big deal? I have stopped writing already and you are bringing it on yourselves. What are YOU trying to achieve by keeping this post alive????
Well this one got ugly... think I’ll go have a carrot
Yes, you should side with the bassist. I am surprised I even have to say that. Did the OP post in bad faith? When he posted this he had not yet received to refund. I don't see why everyone jumped against him on that.
Prymaxe was warned of such actions that I will take during early hours of the day at their e-mail address [email protected], which both Lauren and Steve has access to, and gave no reply until 17:30 at NJ, it was already 01:30 and all the action which I have warned them about was already taken seeing that they just do not reply. So do not jump into conclusions without knowing all the facts.
and if @Prymaxe is not against I can even show that e-mail which I have sent them as the last warning and which they did not care to reply but I do not want to put more shame on them anymore.
You know, I wonder how many of you would say different if you were out 500 bucks for any length of time.
I swear I am not being a wanker but why wouldn't I side with whoever I feel is in the right? why does bassist get the nod over a company?
You are of course free to choose your side my fellow bassist friend, just remember that you are not helping the company by keeping the thread alive as I have not shown all my cards yet.
And why wouldn't I? And why would we argue about it? Why wouldn't we all just make our opinions known on the topic at hand and leave it at that? And why do all of you pro-Prymaxe people keep posting on a dead thread titled "Prymaxe- Epic Fail" thus keeping above the fold on Talkbass? So many questions, so few answers.
i think we should both side with whoever we feel is right after reading the thread. im not arguing - just stating my opinion quite respectfully. im not pro anything - i read the thread and don't see where the company did anything wrong. this thread will most likely be deleted within an hour or so anyways
Closing this thread temporarily for clean up. Please stop reporting posts; we see it.
It is fine for this thread to exist. TB members can voice complaints about products and businesses. That’s normal bassist community stuff. It’s also fine for some people to defend the retailer or mention their positive experiences. But, the name calling in here needs to stop.
Again, please for now stop reporting this thread. Thanks
It is fine for this thread to exist. TB members can voice complaints about products and businesses. That’s normal bassist community stuff. It’s also fine for some people to defend the retailer or mention their positive experiences. But, the name calling in here needs to stop.
Again, please for now stop reporting this thread. Thanks
Maybe this thread has run its course (refund received, I think), but I'm reopening. I mostly just cleaned, but future sniping or trolling will get infractions. If you're not a fan of this thread, just don't post in it and it will drop from the top page. Thanks again.
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