Official Barefaced Bass Cab Club

Hi there, i got a compact in order but it's been a long time now ( reserved on 2th march)

I did sent e-mails for news but they didn't respond. what's the best way to communicate with this company ? (Im from France and wish to avoid phone calls).

Is such a long time of fabrication actually normal for the compact ? I didn't even pay the full bill yet !


edit : wow, didn't see Alex was posting in this thread, maybe he'll read me !
 
They are a small company and if Alex is answering e-mails then he isn't building cabinets.

I appreciate that, which is why in that entire period I have only sent two emails asking for an update. I think that's quite restrained when their website has listed delivery time as 8 weeks for new orders every time I've checked over this period when it clearly isn't and the guys at Barefaced know it isn't.

From http://barefacedbass.com/ordering-and-availability.htm:

even now in late March 2013 the current wait for new orders is around 8 weeks

Due to high demand our production queue is currently 6-8 weeks long.

Now I'm not completely naive, and have seen plenty of posts by buyers saying that delivery times are longer, but I don't think I've ever seen anyone with a six month waiting period which being realistic is the best I'm likely to get and to be honest have no particular reason to believe it will be as quick as that.
 
:) just seen yours checking back before I posted - think you listed it as 5 months.

Yeah I checked, mine were ordered early april and I got them mid-august. At the time I thought I had the worst luck as my order came in as they switched to in-house cnc, bit it seems they are having an even bigger back-log now.
All I can say is that I dont regret going Barefaced at all, the cabs are great!
 
It is frustrating with their lack of communication. It would take all of 5 minutes to send a simple group email to waiting customers letting them know, 2 minutes to put up a message on the fb site saying all orders delayed by 5 months. For such a great product their communication is lousy. Totally unacceptable to say 6 weeks and take 5 months. In my case the only communication from them was in response to emails I sent. The only information they provided me was please be patient. No reasons no apologies, just a sense of this is how we operate, what's wrong with you. Great product terrible customer interaction after deposit received.
 
It is frustrating with their lack of communication. It would take all of 5 minutes to send a simple group email to waiting customers letting them know, 2 minutes to put up a message on the fb site saying all orders delayed by 5 months.

If that was true then we would have. The delays have varied hugely from product to product and depending on when orders have been placed. The rate at which we made bass cabs over the past year has been unprofitable and we've been doing everything in our power to change that, thus reducing or removing the backlog and making the company viable in the longterm. As all our customers attest, the products are excellent.

The three of us here are spread incredibly thin and doing what we do with limited resources, especially bearing in mind the cashflow challenges caused by production delays. I'm sorry that people have had to wait longer than I expected they would - the original estimates I've made have been honest but clearly ill informed. Bringing production in-house using a CNC machine has turned out to be over ten times as difficult as I expected, hence all the delays. If I haven't said sorry for the wait in my communication with individual customers then I do so now - most people have received my apologies for their wait in their communication, so if you haven't I'm sorry I missed that.

I hate that we've ended up in this position. The products are amazing and our customer service has been excellent in the past but we've been struggling to cope with the workload for the past year, thus the customer service has slipped.

Last week we upgraded our CNC machine and it now runs about three times as fast as before (which is about as fast as we expected it to work when we bought it) which is transforming how things happen here.
 
If that was true then we would have. The delays have varied hugely from product to product and depending on when orders have been placed. The rate at which we made bass cabs over the past year has been unprofitable and we've been doing everything in our power to change that, thus reducing or removing the backlog and making the company viable in the longterm. As all our customers attest, the products are excellent.

The three of us here are spread incredibly thin and doing what we do with limited resources, especially bearing in mind the cashflow challenges caused by production delays. I'm sorry that people have had to wait longer than I expected they would - the original estimates I've made have been honest but clearly ill informed. Bringing production in-house using a CNC machine has turned out to be over ten times as difficult as I expected, hence all the delays. If I haven't said sorry for the wait in my communication with individual customers then I do so now - most people have received my apologies for their wait in their communication, so if you haven't I'm sorry I missed that.

I hate that we've ended up in this position. The products are amazing and our customer service has been excellent in the past but we've been struggling to cope with the workload for the past year, thus the customer service has slipped.

Last week we upgraded our CNC machine and it now runs about three times as fast as before (which is about as fast as we expected it to work when we bought it) which is transforming how things happen here.

Thanks, Alex, for a great product, and I still want one when I save a bit more. I will wait the wait, knowing I will be satisfied when I get one.
 
picked my 69er up from alex and co on thursday, realy nice guys and working flat out to get your cab to you.did a recording session with cab yesterday friday and can honestly say this is the best i have ever played through.i,m an old fart now and have played since the sixtys, vox, fender, peavey etc.i,m fireing cab up with an orange ad 200 head and the sound is stunning.i had to wait for mine but believe me the wait is well worth it. .guitars used 96 fender jazz, gibson sg bass. orange ad 200 head
 
picked my 69er up from alex and co on thursday, realy nice guys and working flat out to get your cab to you.did a recording session with cab yesterday friday and can honestly say this is the best i have ever played through.i,m an old fart now and have played since the sixtys, vox, fender, peavey etc.i,m fireing cab up with an orange ad 200 head and the sound is stunning.i had to wait for mine but believe me the wait is well worth it. .guitars used 96 fender jazz, gibson sg bass. orange ad 200 head

Nice. What cab were you running before? How's the efficiency and tone with the AD200 comparatively?
 
i was running the orange through peavey 6x10s.4ohm cabs. a 4x10 and 2x 10 on the top.the 69er is a 6x10 but is leagues above the peaveys in all aspects tonality power and weighs only approx 59lb.anyone who has carted peavey, ampeg, fender cabs etc around knows how heavy these rigs are, no more hernias for me lol.wish alex had made them 40 years ago
 
I don't know how many of you guys are subscribed to the Barefaced Newsletter but here was a snippet:

The joys of manufacturing and CNC machines
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
It's been eighteen months since we brought our manufacturing fully in-house. Many loudspeaker companies outsource the woodworking but we felt that for improved efficiency, quality control, adaptability and performance it was a necessary step. Now I don't want to jinx something that's finally running smoothly but I do believe we've made some huge leaps in the last month.

Using a CNC machine to cut the sheets of plywood meant we could redesign the bracing to be more effective and design the cabs to slot together neatly when being constructed, speeding the process and strengthening all the joints whilst stiffening the enclosure. However, CNC milling machines are complicated beasts and no-one was using this plywood with this machine for these purposes so we had to teach ourselves how to get it to do what we wanted to do.

After tearing out much of our hair we got the first cabs (Super Twelves) coming off the machine correctly and glueing together as designed, so then it was a question of rolling out the CNC methodology across the whole product line. Of course, nothing every runs smoothly and we've had various challenges like our plywood changing size (it went 6cm shorter so the previous patterns would no longer fit), our control box glitching and eventually failing because we were pushing it too hard, our computer proving too unreliable at providing uninterrupted and even pulses so we had to change operating system and CNC software, burning out spindle brushes and losing accuracy, losing steps in the linear feed motors, and so on, and each time it's been a detective job to work out why a cab won't go together because the panels are a few mm out.

More recently our spindle started struggling with the workload and whilst investigating more powerful spindles we found out about some more powerful linear feed motors (stronger neodymium magnets, bigger wire coils - sound familiar?!) which could be retrofitted to our machine. So we took the machine apart, fitted all the new parts, waited for some extra parts to finish the job and eventually got it running again...

And, wow! It's now moving as fast as I originally envisaged, about three times as fast as before, without any trouble at all. The new motors have so much more torque that we can drive our bit fast through the ply, keeping the chipload nice and high (bigger chips rather than finer dust) which keeps the bit cool and reduces the wear rate. Two to three cabs a day was our maximum before. Now we could do ten cabs a day if we had the manpower to load and clear the machine (and the rest of the processes!) And since the upgrade we haven't had a single error despite pushing the machine hard.

So, that's a roundabout way of saying, yes, we've struggled to build our cabs fast enough, yes, our customers have had to wait far longer than we expected, but yes, things are finally changing in a BIG way. I don't want to predict how long it'll take to clear the backlog but at the rate we're working we'll be there soon enough. Watch this space!

P.S. Thank you ever so much to every customer who has been very patient and waited far longer than they should have had to - if it wasn't for you sticking with us and holding on until we could get your cab out, we would not have been able to continue as a business. We are hugely indebted to you for your support and I hope that you all (not just those who've sent glowing feedback) feel that your cab was (or will prove to be) worth the wait, and that you enjoy using it for many many years to come.

Alex